Customer Service Policy

Customer Service Policy

Our Commitment to You

We believe that providing exceptional natural skincare is only half the story. The other half is ensuring you have a seamless, worry-free shopping experience. Our customer service team is dedicated to supporting you at every step of your journey—from the moment you browse our collection to the day your order arrives at your door.

Response Time

We value your time and aim to be as responsive as possible. Our team monitors inquiries daily:

  • Standard Response: You can expect a reply to your inquiries within 24 hours during regular business days.

  • Peak Seasons: During holidays or major sales, please allow up to 48 hours for a detailed response.

Order Assistance & Tracking

Navigating your order should be simple. We provide full support for:

  • Shipping Inquiries: Since we offer free global shipping with a 6-12 day delivery window, we are happy to provide real-time updates if you have questions about your package's progress.

  • Order Modifications: If you need to change your shipping address, please contact us within 24 hours of placing your order. Once an order has been processed (within our 1-3 day window), we may be unable to make changes, but we will always do our best to assist you.

Quality Assurance

Your satisfaction is our priority. If your product arrives damaged or does not meet your expectations, we are here to make it right. We strictly honor our 60-day satisfaction guarantee and will guide you through the refund or replacement process with no hassle.

How to Reach Us

For any questions regarding our products, shipping, or returns, please use the Contact Us form located on our website. To help us serve you faster, please include your order number in your message. We are committed to resolving every issue fairly and ensuring you remain a happy member of our community.